YOKKAO Return and Exchange Policy

Your Satisfaction, Our Priority

 

At Yokkao, we are committed to ensuring that every customer finds their perfect fit and achieves the utmost satisfaction with their purchases. Our products are designed to meet the highest standards of quality and performance in combat sports. To support this commitment, we've established a clear and fair return and exchange policy.

1. No General Returns or Exchanges:

Returns or exchanges are not accepted after order confirmation, except under specific circumstances.

Exceptions:

• Order Errors: 

Returns are accepted if a mistake is made in the order (e.g., wrong style or size sent).

• Defective Items:

Returns are accepted for items with factory defects.

2. Non-Returnable Items:

All sales are final for shoes and personal items (e.g., hand wraps, groin protectors, mouthguards), including personalized or customized products.

• Sale Items:

Items purchased during sales or pre-order periods are final and not eligible for returns or refunds.

• Time Frame:

Items must be returned within 14 days after the date of shipment delivery.

5. Product Condition:

All products being returned must be in their original packaging, unused, and unwashed. Items not meeting these conditions will not be accepted.

6. Shipping Costs for Returns:

For returns due to order errors or defective items, Yokkao will cover the cost of return shipping.

7. Shipping Costs for Exchanges:

The customer is responsible for shipping costs, including duties and taxes to return the product (into Thailand in case you have shopped from the Asia store or to USA if you have shopped from the US store). Yokkao will cover the cost of shipping the replacement item, excluding duties and taxes.

8. Warranty Policy:

The warranty is only for defective products. Items must be returned in their original packaging, unused, and unwashed within 14 days of shipment delivery.

9. Refund Policy:

No refunds are issued except for order errors or defective items as outlined. All sales are final to ensure fairness and consistency.

10. Initiating a Return or Refund: To initiate a return or refund, please open this link here

For any questions or assistance with your return or exchange, our customer support team is here to help. Reach out to us at customerservice@yokkao.com, and we'll ensure your Yokkao experience is nothing short of exceptional.